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Trip Assure program
The Trip Assure Program (hereinafter the Program) can be availed by the customers of GoIbibo in order to safeguard their travel.
This Program can be purchased by the customers of GoIbibo while making a domestic hotel booking through the GoIbibo Platform. The Program shall be valid only for the duration of your stay in the Hotel.
The Program safeguards you by providing you the following benefits:
1. Hotel stay insurance:
The Trip Assure program comes with hotel stay insurance benefits which is provided by TATA AIG General Insurance and consists of below benefits.
a) Inclusions:
| Construct - Benefits | Sum Insured |
| Medical Expense- for any Accident and Illness including COVID19 | INR 3,50,000 |
| Outpatient medical expenses for any illness or injury including COVID19 | INR 25,000 |
| Repatriation of Mortal Remains | INR 20,000 |
| Bounced Booking of Accomodation: In case of bounced booking of accommodation, Insured is entitled to get the alternate room subject to the maximum of two times of the the room rent booked originally through Gobibo app/website. Tata AIG’s maximum liability will be restricted upto the amount of original room rent booked on the Goibibo Website or app | INR 20,000 |
| Emergency Accomodation Extension: Applicable in the event of extension of Insured Person’s Trip due to the Insured Person’s Hospitalization for more than 5 days | INR 10,000 |
| Home Burglary (Except Cash and Jewelry) | INR 1,00,000 |
| Hotel Cancellation charges if insured cancels the booking due to any illness for self, immediate family members, government imposed travel restrictions or natural calamities (Non Refundable Accomodation cost covered under Trip Interruption) | INR 10,000 |
| Cost of return travel due to trip interruption(Non Refundable Travel Cost is covered in Trip Interruption) | INR 10,000 |
| Medical Evacuation | INR 20,000 |
| Loss of baggage and personal effects during trip-Restricted only to hand bag, Not covered if loss because of negligence . Loss in car/cab/any private/commercial vehicle not covered | INR 20,000 |
| Electronic Equipment Cover: Only theft of laptop and Tablets is covered 2. Not covered if loss is because of negligence 3. Loss in car/cab/any private/commercial vehicle /public place not covered 4.Mobiles phones are not covered 5. FIR would be mandatory | INR 20,000 |
| Personal Accident (Accidental Death & Permanent Total Disability) | INR 10,00,000 |
UIN Number: TATTGDP21564V01202
b) Conditions applicable to this cover:
- The Person should be between the age of 6 months to 70 years
- Hotel Stay insurance will be applicable for Indian residents only
- The policy is valid only for customers of GoIbibo
Exclusions:
- Claims resulting from any tour operator, travel agent, airline or other service provider becoming insolvent and not being able or willing to carry out any part of their duty to you.
- Any claim resulting from a tropical disease / contagious disease where you have not had the recommended inoculations and /or taken the recommended medication as per the government advisory issued by the country where You are travelling.
- The insurance policy does not cover treatment for pre-existing diseases/ conditions or Testing done at a Diagnostic centre other than the ones authorized/certified by the Union Health Ministry of India.
- Travelling against the advice of Physician
- Self-Quarantine or Quarantine/ Isolation Advised by any authorized testing centre
- Self-Isolation during lockdown
For detailed T&Cs of travel insurance, customer can refer to the wordings here.
2. Emergency Assistance:
a) Inclusions:
- Ambulance Assistance: Post confirmation & payment from the customer, BLS Ambulance will reach the incident location. It will take 30-45 minutes within city limits for 20 Kms. If distance is lesser then time limit will reduce and vice versa. Ambulance will take the customer to the basis his/her preference or to the nearest hospital/ clinic and will call up the necessary agencies for taking action. The emergencies covered by the BLS Ambulance Services are for any life-threatening situations faced by the customer including Heart Attack, Asthma Attack, Blood Pressure, Fire, Accidents, Gas Leakage, Short Circuit. Ambulance Services will be provided to the customer on 24x7 basis for the duration of the subscription only.
- Pandemic assistance: 24/7 customer helpline for any information during the pandemic. Paramedic will be aligned & will reach within 2 hours for any location within city limits (Metro/ tier1/ tier2 cities) and within 3 hours for remote locations. Oxygen concentrator / Bed availability will be provided within 60 - 90 min of the first call.
- House call- doctor: A general physician will be aligned for visit within city limits and will reach within 45- 60 minutes of the request for a distance of 20Kms. If distance is lesser then time limit will reduce and vice versa.
- Teleconsultation: Tele consultation with general physician will be arranged within 15- 20 minutes.
- Repatriation of mortal remains: Repatriation vehicle for mortal remains will be within 60 minutes post the clearance and confirmation from the morgue.
Note: All medical and ambulance costs and costs for the above inclusions shall be borne by the customer at actuals.
Contact details for assistance will be shared over mail pots purchase of the product
b) Exclusions:
- No responsibility is taken for the medical condition or medical progress of patient.
- In case of pandemic situation, the hospital admission, ambulance services and pandemic crisis support would be provided as per applicable government guidelines, hospital/clinic’s discretion, and best effort basis.
- No responsibility is taken for the medical condition or medical progress of patient.
- If customer is not in a position to access the medical reports; medical progress report or medical records shall be provided subject to hospital administration approval and associated guidelines.
- The emergency assistance plan is non-transferable and will be applicable during the travel period only.
- Ambulance Services will be provided to the customer on 24x7 basis for the duration of the subscription only.
An email with booking confirmation will be sent by GoIbibo in the name of the individual as registered with GoIbibo, on his/her email id within 3 working days of the transaction.