Trip Secure – Terms and conditions

The Trip Secure can be availed by the customers of MakeMyTrip in order to safeguard their travel.

Trip Secure can be purchased by the customers of MakeMyTrip while making a domestic flight booking through the MakeMyTrip Platform. You get the following benefits:

Assistance services provided by Across Assist Private Limited.
Travel Insurance as a complimentary in-built product underwritten by Tata AIG General Insurance Company Ltd.

Insurance coverage will be complimentary. Assistance services and insurance coverages are valid for the actual trip duration in case of a one way trip booking. In case of a round trip booking, this is valid till trip return date or 15 days from trip start date, whichever is earlier. Trip Secure is non-refundable and non-transferrable.

Assistance services provided by Across Assist Private Limited consists of following benefits:

Checked-in Baggage Assistance:

a. Inclusions:

The assistance in recovering your Checked-In-Baggage, in case you did not receive your baggage from the airlines.
All the assistance & support will be provided on Pan India basis over a call 24*7/365 days.
Virtual assistance over a call shall be provided to the customer on the procedure and steps that need to be taken with the airlines/airport authorities and in arranging the required documents to recover the Checked-In Baggage. This assistance may also be provided physically if the customer has any medical situation.
Coordination on customer’s behalf with airline/airport authorities for actual status and providing regular updates to the customer.
Following up with airlines for actual status and update customer every 3-4 hours
Confirmation on delivery of Lost baggage to the requested location.
Case Closure within 24-48 hours post case registration

b. Exclusions:

Any charges to be incurred with airlines/airport authorities or for transferring the Lost Baggage to desired destination should be borne by the customer.
The actual service charges/ cost for the services availed to be borne by end-user/ customer.
The service will be given on best efforts basis.
No assistance will be provided in force majeure or pandemic situation.
In case any medical situation, physical assistance will also be provided to recover the baggage.
Post receiving the baggage, coordinate and confirm with customer and close the case file

c. Process:

Notification via call received at Alarm Centre.
Case registered post obtaining necessary details.
All sort of assistance is given telephonically to the customer.
Assisting in lodging case with airlines/airport authorities to recover baggage.
Ongoing coordination with Airlines/ Airport Authority and Customer for case update.
In case any medical situation, physical assistance will also be provided to recover the baggage.
Post receiving the baggage, coordinate and confirm with customer and close the case file.

The Travel Insurance as a complimentary inbuilt product underwritten by TATA AIG General Insurance Company Limited consists of following benefits:

a) Inclusions:

S.No.	Benefits	Coverage amount
1	Accidental Death	Flat ₹ 50,000
2	Permanent Total Disability	Upto ₹ 50,000
3	Permanent Partial Disability	Upto ₹ 50,000
4	Common Carrier Delay- Flight Delay Only (2 hrs.)	Flat ₹ 2,000
5	Delay of checked-in baggage (5 hrs.)	Flat ₹ 5,000
6	Loss of Checked-in Baggage(per Aricle/Per bag Limit-10%/50%)	Upto ₹ 3,500
7	Trip Cancellation	Upto ₹ 5,000
8	Missed Flight	Upto ₹ 6,500
9	Trip Interruption	Upto ₹ 6,500
10	Common Carrier Cancellation- Flight Cancellation	Flat ₹ 4,500
11	Terrorism	Covered

UIN Number: TATTGDP25047V032425

b) Conditions applicable to this cover:

The Person should be between the age of 6 months to 70 years
Travel insurance will be applicable for Indian residents only
The policy is valid only for customers of MakeMyTrip

For detailed T&C of travel insurance, customer can refer to the wordings here.

An email with booking confirmation will be sent by MakeMyTrip in the name of the individual as registered with MakeMyTrip, on his/her email id within 3 working days of the transaction.