The Trip Secure can be availed by the customers of MakeMyTrip in order to safeguard their travel.
Trip Secure can be purchased by the customers of MakeMyTrip while making a domestic hotel booking through the MakeMyTrip Platform. You get the following benefits:
Insurance coverage will be complimentary. Assistance services and insurance coverages are valid for the actual hotel stay duration. Trip Secure is non-refundable and non-transferable.
All medical and ambulance costs and costs for the above inclusions shall be borne by the customer at actuals.
No responsibility is taken for the medical condition or medical progress of patient.
In case of pandemic situation, the hospital admission, ambulance services and pandemic crisis support would be provided as per applicable government guidelines, hospital/clinic’s discretion, and best effort basis.
No responsibility is taken for the medical condition or medical progress of patient.
If customer is not in a position to access the medical reports; medical progress report or medical records shall be provided subject to hospital administration approval and associated guidelines.
The emergency assistance plan is non-transferable and will be applicable during the travel period only.
Ambulance Services will be provided to the customer on 24x7 basis for the duration of the subscription only.
In case of Accident or Mechanical Failure – Up to 10 Kms from the incident area
In the event the Covered Vehicle suffers an immobilizing break-down due to a mechanical or electrical fault or wrong fueling or an accident which cannot be repaired on the spot, the Service Provider will assist in making arrangement for the Vehicle to be towed to the nearest Service Centre or service center of customer choice, using tow trucks in the cities & corresponding covered area where available.
Service Provider shall only bear the cost of towing the Covered Vehicle for the Covered Distance.
In case the towing exceeds the covered distance, Service Provider will provide the service and the extra Kms shall be borne by Customer. The Per Kms. cost will be INR 50+GST.
Any costs and expenses pertaining to towing the Covered Vehicle over and above the Covered Distance shall be directly borne by the Customer and shall be paid to the Authorized Service Provider.
Any Toll+ Government charges will be borne by customers only. In case no charges will be paid in advance by customer, the service provider has right to deny the services.
If the vehicle is immobilized because of flat tire, Provider shall dispatch the mechanic for changing the tire for the customer.
The customer should have a spare tire in the vehicle as well as necessary tool when such tools are needed for special tire and wheels.
If the Vehicle is stuck in a ditch, mud or snow, but is accessible through normal roadways, Service Provider will arrange service on referral basis by either towing (through hydra) or the best alternatives available depending on the situation.
Service Provider shall not be liable for any third-Party expense incurred for facilitation of this service. The same shall be recovered by the third Party directly from the Customer.
In the event Covered Vehicle runs out of fuel (due to leakage or otherwise) and hence is immobilized while on a trip, Service Provider will assist Customer by organizing for a Vehicle technician to supply emergency fuel (up to 5 ltrs on a chargeable basis) at the location of breakdown.
Service Provider will bear labor and conveyance costs.
The cost of the fuel will be borne by the Customer.
Assistance to Relative/Colleagues Service Provider will relay urgent messages on behalf of the Customers to a designated person of their choice.
Service Provider shall provide a dedicated Help line/Toll Free number for the Customers and the same shall be managed by Service Provider on a 24x7 basis.
Upon receipt of a call from the Customer for specific issues with the vehicle, the Service Provider will first attempt to solve the problem over the phone.
In case of the issue not being resolved over the phone, Service Provider will activate the services as mandated in the RSA program.
In the event of Covered Vehicle being immobilized, while on trip, due to rundown battery, Service Provider will assist the Customer by organizing for a vehicle technician to jump start the Vehicle with appropriate means.
Service Provider will bear labor and conveyance costs.
If the run-down battery must be replaced with a new battery, the cost of such battery replacement and any costs to obtain the battery will be borne by the Customer.
In the event of the Customer’s vehicle being immobilized due to a breakdown/accident while on covered trip for covered vehicle, the Company would reimburse the benefit as per plan opted in case of Accident/Breakdown.
Service Provider will only aid in arranging the taxi service to the Customer.
In the event Covered Vehicle breaks down due to a minor mechanical/electrical fault/accident and immediate repair on the spot is deemed possible within the scope of services, Service Provider shall assist Customer by arranging for a vehicle technician to reach the breakdown location.
Service Provider will bear labor cost and conveyance costs.
Cost of Material & Spare Parts if required to repair the vehicle on the spot and any other incidental conveyance to obtain such material & spare parts will be borne by the Customer.
This service will be provided on city streets, highways, national, regional and local roads, and only if the vehicle is not in a position to be driven to the nearest Authorized Service Centre.
If the keys of the Covered Vehicle are lost/misplaced, Service Provider (upon receipt of the request of the Customer) will assist the Customer on a best effort basis in arranging for another set from his/her place of residence or office to the location of the Covered Vehicle and same will be picked from customer preferred location and dropped to customer preferred location within city itself.
If the request is from another city in case of lost/misplaced key, service provider will pick the key from the location and courier the same to customer.
| Coverage | Sum Insured | Deductible |
|---|---|---|
| In-patient Care with day care treatment | INR 1,00,000 | INR 500 |
| Repatriation of Mortal Remains | INR 10,000 | Nil |
| Bounced Booking | INR 10,000 | Nil |
| Emergency Hotel Accommodation | INR 10,000 | Nil |
| Hotel Cancellation Charges | INR 10,000 | Nil |
| Medical Evacuation | INR 10,000 | Nil |
| Loss of Laptop/Tablet/Hand Baggage | INR 10,000 | INR 500 |
| Personal Accident (AD + PTD) | INR 1,00,000 | Nil |
For detailed T&Cs of travel insurance, customer can refer to the wordings here.
An email with booking confirmation will be sent by MakeMyTrip in the name of the individual as registered with MakeMyTrip, on his/her email id.